Where are you guys?
How do I get in touch with Ibex?
Do you have a retail store?
What is the Ibex warranty / guarantee policy?
How do I make a return and / or exchange?
What are your shipping rates and estimated times for delivery?
How do I determine my size in Ibex clothes?
Can I order a gift certificate for a friend and / or loved one?
How should I care for my Ibex wool?
Ibex Outdoor Clothing's world headquarters are in White River Junction, VT. This location houses our offices and our warehouse space; there is no retail store at this location.
|Snail Mail:|| Ibex Outdoor Clothing LLC |
132 Ballardvale Drive
White River Jct, VT 05001
|Telephone:||800.773.9647 (Monday - Friday 9am - 6pm, EST)|
|Email:|| email@example.com |
We will do our best to respond to email within 24 hours during the week, and within 72 hours over the weekend.
Our policy is simply stated as "The Ibex Promise". Read all about it here
Visit our Return Policy, here.
We recommend a general body measurement guide to determine your size in Ibex clothing. This sizing chart is not garment specific, but in fact a body measurement chart.
Here are some helpful hints when measuring:
Bust/Chest: relax arms at sides, keeping the tape parallel to the floor, measure the fullest part of your bust/chest
Waist: keeping the measuring tape comfortably loose, measure around your natural waistline
Hips: standing with heels together, keep the tape straight and parallel to the floor, measure around the fullest part of hips
Sleeve Length: a 3-point measurement, standing with arms relaxed and slightly bent at sides, measure from the base of the neck to the shoulder and then from the shoulder to the wrist bone, add together measurements
Form-fit: garment designed to fit snug to the body throughout
Semi-fit: garment will be contoured to the body
Relaxed-fit: garment drapes loosely on body
Still need help determining your size? Call 800.773.9647 or email us at firstname.lastname@example.org for specific garment measurements.
By all means! You can either have one emailed or mailed.