Ibex Outdoor Clothing
call: 800.773.9647

Privacy Policy

This is the website of Ibex Outdoor Clothing, LLC, (collectively, “Ibex,” “we,” or “us”) recognizes the importance of our customers’ privacy, and we take a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for information collected through the mail, Ibex retail stores and wholesale accounts, Ibex.com (collectively, the “Ibex Services”).

Ibex.com Privacy Policy

Ibex believes in protecting the privacy of its customers (“you”). The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information

By using the Ibex Services, you consent to the practices described in the current version of this privacy policy. If you have read this privacy policy previously, please review it again to be sure you are familiar with its present terms. The date of the most recent update is listed at the end of this policy

If you have any questions or concerns about the privacy or security of your information, you may contact us using the contact information provided below.

Collection and Use of Non-Personal Information

Session Analytics Information. We may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Ibex Services. For example, when you visit Ibex.com (the “Site”), we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to administer the Site. We may also collect information about your activity on our Site, such as the time and duration of your visit, the sections of the Site or Application that you visit, the search terms you use, and the products you add to your shopping cart.

Persistent Identifiers. We also collect non-personally identifiable information through the use of cookies. We use cookies to record session information, such as items that consumers add to their shopping cart. We may also use our cookies to provide you with enhanced online advertising tailored to your interests. To opt out of this advertising, click here.

A "cookie" is a small file stored by your web browser on your computer. Cookies allow us to recognize who you are, when you arrive at our site, by associating an anonymous identification number in the cookie. At no time is your personally identifiable information stored within one of our cookies. We also contract with a third-party advertising partner to serve ads on our behalf across the internet and sometimes on this site. They will collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partner, visit the Network Advertising Initiative at

Opt Out

This will take you to "www.networkadvertising.org/choices" where you can opt out

Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as good of an experience as one that is specifically tailored to your needs by utilizing the cookie.

These technologies make it easier for you to use the Ibex Services. We use them in order to retain the contents in your shopping cart while you are checking out other areas of the Ibex Services. When you are done, the products in your cart are still there for you to buy. We also use them to gather certain aggregate usage information about the numbers and frequency of visitors to the Ibex Services and how they interact with the Ibex Services. This data helps us improve the appearance and usability of the Ibex Services.

Cookies do not collect personally identifiable information. Cookies may remain on your hard drive or device after you cease using the Ibex Services. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Ibex Services that depend on your Web browser accepting cookies.

Ibex, its advertisers and ad servers, including without limitation Google, Conversant, ValueClick, and Trigger Mail, may also use cookies, as well as files called "Web beacons" or "clear gifs" to determine on an anonymous basis which advertisements and promotions our users have seen and how users responded to them. These companies may use information about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. We may also contract with these service providers to assist us in better understanding you and your needs on our sites. These service providers are permitted to use collected information to allow us to better serve you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please contact us at info@ibex.com. However, note that we do not use these technologies to collect personally identifiable information.

Collection of Personal Information

Personal Information You Provide. We may collect and store any identifiable information that you choose to provide in connection with your use of the Ibex Services. This may include personally identifiable information (such as your name, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request. For example, through order forms on our Site, and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).

Personal Information from Other Sources. Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.

Uses of Personal Information About You

Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you. You may opt-out of receiving future mailings; see “How to remove your name from our mailing, sharing or email list” below.

If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, or promotional offers from our partners. If you currently receive our emails and do not wish to continue receiving them, please see the “How to remove your name from our mailing, sharing or email list” section below.

We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below. If you do not wish to receive catalogs or other mailings from us, please see the “How to remove your name from our mailing, sharing or email list” section below.

Disclosures of Personal Information About You

We do not disclose personal information about you to other companies, persons or agencies, except for the purposes described below:

Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.

For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Ibex, our customers, our employees or others.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, you consent otherwise). Also, in the event that Ibex Outdoor Clothing, LLC. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Sharing: We may share your name and postal address with other reputable companies so they may send you catalogs about products of potential interest. We do not share credit card information or email addresses with these third parties. If you prefer that we not share your name and postal address with other companies, please see “How to remove your name from our mailing, sharing or email list” section below.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.

How to Remove your Name from Our Mailing, Sharing or Email List

You may choose to receive or decline communications from us at the point where we request information about you. You also may use the following options for removing your information from our database so as not to receive future communications, or to no longer receive our service, or to not share your name and address with other companies.

  1. 1. You may send an email to info@ibex.com with your instructions.
  2. 2. You may send mail to the following address: Customer Service 132 Ballardvale Dr. White River Junction, VT 05001
  3. 3. You may call the following telephone number: 1-800-773-9647
  4. 4. In commercial emails that we send you, you may use the “opt out” or “unsubscribe” option included in the email itself.

How to Correct Your Information on Our Mailing, Sharing or Email List

You have the following options for changing and modifying information previously provided.

  1. 1. You may send an email to info@ibex.com with your instructions.
  2. 2. Send mail to the following postal address: Customer Service 132 Ballardvale Dr. White River Junction, VT 05001
  3. 3. Call the following telephone number: 1-800-773-9647

Protection of Personal Information

We want you to feel confident about using and making purchases through the Ibex, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

External Links

If any part of the Ibex Services links you to other Web sites or, those Web sites and mobile applications do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites and mobile applications to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

We may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a notice on our Site.

How to contact Us

If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways

  1. 1.You may send an email to info@ibex.com
  2. 2.You may send mail to the following postal address: Customer Service 132 Ballardvale Dr. White River Junction, VT 05001
  3. 3.You may call the following telephone number: 1-800-773-9647
EFFECTIVE DATE: July 8th, 2014