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Ibex FAQ

Where are you guys?

Ibex Outdoor Clothing's world headquarters are in White River Junction, VT. This location houses our offices and our warehouse space; there is no retail store at this location.

How do I get in touch with Ibex?

Snail Mail: Ibex Outdoor Clothing LLC
132 Ballardvale Drive
White River Jct, VT 05001
Telephone: toll free 800.773.9647 (Monday - Friday 9am - 6pm, EST)
local 802.359.4239
We will do our best to respond to email within 24 hours during the week, and within 72 hours over the weekend.

Do you have a retail store?

We have two Ibex retail stores located in Boston, MA and Seattle, WA. There are plenty of dealers carrying Ibex as well, you can find an Ibex dealer near you please using our store locator. You can always shop here at

Store Locator

What is the Ibex warranty/guarantee policy?

Our policy is simply stated as "The Ibex Promise".

The Ibex Promise

How do I make a return and/or exchange?

Visit our Return Policy page.

Return Policy

What are your shipping rates and estimated times for delivery?

Visit our Shipping page.

Domestic Shipping International Shipping

How do I determine my size in Ibex clothes?

Visit our Fit Guide page.

Fit Guide

Still need help determining your size? Call 800.773.9647 or email us at for specific garment measurements.

Can I order a gift certificate for a friend and/or loved one?

By all means! You can either have one emailed or mailed.

Gift Cards

How should I care for my Ibex wool?

We stand behind the fact that wool has been around and used for clothing for centuries, and there is no way those guys back in the 1400s were any gentler with their clothes than your new washing machine. So we say, don't be afraid to care for your wool - and if you need a little guidance check out Caring for Ibex wool, it's simple, for helpful hints, stain removal suggestions and easy care instructions.

Caring for Ibex wool