The Ibex Promise
We're committed to uncompromising craftsmanship and customer satisfaction. We will replace a product or refund its cost for any reason. It's our promise.
Guarantee
Sure, everyone says their stuff is great. And, well... okay, so we say it, too. But we also stand behind it. If you ever feel the Satisfaction-o-meter slip anywhere below the "Totally Delighted" range, just let us know. Simple as that.
Sure, everyone says their stuff is great. And, well... okay, so we say it, too. But we also stand behind it. If you ever feel the Satisfaction-o-meter slip anywhere below the "Totally Delighted" range, just let us know. Simple as that.
Warranty
We use the best fiber on earth, so we want to create the best product on earth. But on those rare occasions when one of our products has a problem, you're protected: Everything we make carries a complete warranty against manufacturing and material defects for their lifetime. (And our garments tend to have long lives.) We will happily replace, repair, or refund any of our products for warranty-related reasons.
We use the best fiber on earth, so we want to create the best product on earth. But on those rare occasions when one of our products has a problem, you're protected: Everything we make carries a complete warranty against manufacturing and material defects for their lifetime. (And our garments tend to have long lives.) We will happily replace, repair, or refund any of our products for warranty-related reasons.
free ground shipping on orders over $75*
